The Shiley™ Custom Tracheostomy Tube Service Online Ordering Tool is a valuable resource for meeting the needs of your special patients. Our paperless approach to ordering custom tracheostomy tubes offers speed, convenience and security.


  • Our guided, step-by-step process helps to prevent ordering mistakes and saves time
  • Images and text appear on-screen at each critical step in the selection process to clearly explain your options


  • Our paperless process allows you to save templates electronically for easy record-keeping and document sharing
  • Interrupted?  Simply save your template in progress and finish it later
  • Need to re-order?  No problem.  Just call up a template you’ve created online and use the Initiate Reorder function
  • Secure sharing among template creators and purchasers streamlines the ordering process


  • Members-only, password-protected website prevents unauthorized access to confidential information
  • Templates are stored on our secure server for easy retrieval of records when you need them

If you need help using the Online Ordering Tool, call the Shiley™ Custom Tracheostomy Tube Service at 1-800-635-5267 between 8 a.m. and 4:30 p.m. Central Time.

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To learn more about the Shiley™ Custom Tracheostomy Tube Service, click here.


Frequently Asked Questions

Online Ordering Tool User Guide

Ordering Templates

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